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Question

Badge Award Email issue

  • November 3, 2025
  • 2 replies
  • 28 views

Alistair FIeld
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Is there an is issue with emails going out for badges?

We just assigned ~800 users a badge and all the email notification are being sent back as undeliverable.

It appears to widespread to legitimately be every email address.

 

Could it be an email rate limit thing?

 

 

2 replies

Alistair FIeld
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  • Author
  • Expert ⭐️
  • November 3, 2025

UPDATE: All of our system emails are being returned undeliverable. 📩


revathimenon
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  • Gainsight Community Manager
  • November 4, 2025

Het ​@Alistair FIeld 

Sorry you ran into this! Have you already reached out to Support about it?
I just checked and don’t see this happening on our community, so it may be an isolated issue in your instance.

The support team should be able to help you resolve it more quickly.