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Alistair FIeld
Expert ⭐️
November 3, 2025
Question

Badge Award Email issue

  • November 3, 2025
  • 2 replies
  • 53 views

Is there an is issue with emails going out for badges?

We just assigned ~800 users a badge and all the email notification are being sent back as undeliverable.

It appears to widespread to legitimately be every email address.

 

Could it be an email rate limit thing?

 

 

2 replies

Alistair FIeld
Expert ⭐️
November 3, 2025

UPDATE: All of our system emails are being returned undeliverable. 📩

The needs of the many, outweigh the needs of the few. 🖖
revathimenon
Gainsight Community Manager
November 4, 2025

Het ​@Alistair FIeld 

Sorry you ran into this! Have you already reached out to Support about it?
I just checked and don’t see this happening on our community, so it may be an isolated issue in your instance.

The support team should be able to help you resolve it more quickly.

Where focus goes, energy flows.