I’d like to connect to other Digital CX Directors/VPs who have handled defining roles and responsibilities with their Community, Customer Marketing, and Customer Advocacy departments. I see potential overlap in email communication cadences and event planning. How have you successfully navigated this?
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Hey
Check out this write up from Richard Millington on the “Community Architect” role: https://www.linkedin.com/pulse/emerging-role-community-architect-richard-millington-uaowe/
One note, rather than an acting consultant as is suggested in the write-up, I’d add that for it to properly function in most organization, the community architect role needs to be the leader of these functions in the org chart.
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