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mmue
mmue
Contributor ⭐️⭐️⭐️
April 17, 2023
Question

Can Custom Pages be set to publicly available, when the Community itself is private?

  • April 17, 2023
  • 6 replies
  • 271 views

Hi Community,

we’re currently setting up our Private Community and were wondering, if the Custom Page feature could be used as a general Langingpage, with info about the Community and Sign-Up process, which is publicly available.

We were thinking about using te Custom Page a Landingpage, where we provide info about the Community and How to sign up. This page would need to be publicly available, so we selected Visible to: Unregistered / Not logged in. But when checking, if the page is visible in a private browser tab, it isn't.

Is the public setting of the Community itself overruling the visibility settings of the Custom
Page? And if so, is there a possibility to have a Landingpage with info about the Community which is publicly available, even though the community itself is private?

 

Cheers,

Marcel

    6 replies

    DannyPancratz
    DannyPancratz
    VIP ⭐️⭐️⭐️⭐️⭐️
    April 17, 2023

    Interesting question and really great idea for a use case. I’m not sure the answer. My guess is no.

    However, a solution could be having a “hybrid” community with Public visibility and Private categories. However, some things like User Profiles, Events, and Product Updates are fully visible in Public community setting. 

    I talked about this on a webinar with Insided in October. Recording link and more of my thoughts in the answer to this post: 

     

    FYI: I am no longer active in this community
      mmue
      mmueAuthor
      Contributor ⭐️⭐️⭐️
      April 18, 2023

      @DannyPancratz Thank you for your reply. A hybrid community is not an option for our use case. I think we need to find another solution for an info page.

        jvdc
        jvdc
        Expert ⭐️
        February 24, 2025

        @DannyPancratzThank you for your reply. A hybrid community is not an option for our use case. I think we need to find another solution for an info page.

        Hi ​@mmue , we are looking into a very similar scenario, and I am thus wondering if you found a solution to your issue?

        mmue
        mmueAuthor
        Contributor ⭐️⭐️⭐️
        February 24, 2025

        @DannyPancratzThank you for your reply. A hybrid community is not an option for our use case. I think we need to find another solution for an info page.

        Hi ​@mmue , we are looking into a very similar scenario, and I am thus wondering if you found a solution to your issue?

        Sadly, we didn’t find a suitable solution using the Gainsight Software. We had the Landing page with all the Info put on our main Homepage and then forward to the Community registration page.

        jvdc
        jvdc
        Expert ⭐️
        February 24, 2025

        Ah that's a shame indeed. Looking at the date of your post, I assume this had been in place for a year already. How has it been? Do you think it impacts the user experience? 

        mmue
        mmueAuthor
        Contributor ⭐️⭐️⭐️
        February 24, 2025

        We only had this landing page run for about a couple of months after the launch of the community. We didn’t get any responses on the process, so it seemed to have worked out for our community.

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