Skip to main content
Solved

Can I move a comment from the support area into Ideation?

  • April 11, 2024
  • 3 replies
  • 55 views
Lena H.
Forum|alt.badge.img

Hi operations Pro’s,

can I move comments and postings from the Support area into an idea?
I do get an error message. Usually when something isn’t possible to be merged the field specifies.
I am unsure if this is a continuous limitation of the product or an error. 
 


Best, Lena

Best answer by Lena H.

Hi @Kenneth R,

thanks for confirming my theory. :) 

My workaround is a bit complex, but I got to my end result. 

Workaround: 

  • Converting the Idea into a discussion.
  • Merging and moving comments into this discussion.
  • After finalizing and moving the comments, I convert it back into an idea. 

Luckily, the votes are converting into likes and the other way round. 

Best, Lena

3 replies

Kenneth R
Forum|alt.badge.img+5
  • Kenneth R
  • Expert ⭐️⭐️
  • April 16, 2024

Hi @Lena H. - yep, I’m afraid it isn’t possible to merge replies from questions and conversations into an idea currently. What you can do currently is convert a question or conversation into a new idea, but it sounds like that’s not what you’re looking for.  

Lena H.
Lena H.
Forum|alt.badge.img
  • Lena H.
  • Author
  • Helper ⭐️⭐️
  • Answer
  • April 22, 2024

Hi @Kenneth R,

thanks for confirming my theory. :) 

My workaround is a bit complex, but I got to my end result. 

Workaround: 

  • Converting the Idea into a discussion.
  • Merging and moving comments into this discussion.
  • After finalizing and moving the comments, I convert it back into an idea. 

Luckily, the votes are converting into likes and the other way round. 

Best, Lena

Kenneth R
Kenneth R
Forum|alt.badge.img+5
  • Kenneth R
  • Expert ⭐️⭐️
  • April 22, 2024

Hi @Lena H. wow amazing :) - before I posted my reply above I had actually done a bit of testing myself as I suspected a creative workaround might be possible.  But I hadn’t gotten as far as you, as I had taken the approach of first converting the conversation into an idea and then merging (which doesn’t really work).  Your approach is genius - love it.  :)

revathimenon
Lena H.
Terms & ConditionsCookie settingsAccessibility statement