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Kgastaldo
Helper ⭐️⭐️⭐️
Oct 14, 2025 1:40 PM UTC
Question

Can you pull community topics into Zendesk?

Hi All - Is anyone pulling community results into Zendesk? 

If so, how? Are you using the embeddable widget? Have you set up a federated search? Just curious what our options are!

2 replies

olimarrio
Gainsight Employee ⭐️
Gainsight Employee ⭐️
Oct 15, 2025 2:25 PM UTC

Hi ​@Kgastaldo 👋,

Which module of Zendesk are you looking to add community results to? Help Center? Support tickets?

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Kgastaldo
KgastaldoAuthor
Helper ⭐️⭐️⭐️
Oct 17, 2025 6:54 PM UTC

Hey ​@olimarrio - Support tickets. We don’t use the KB in Zendesk, so it’s just a landing page with links to outside resources (including community) or opening a case. 

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