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Question

Can you pull community topics into Zendesk?

  • October 14, 2025
  • 2 replies
  • 32 views

Kgastaldo
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Hi All - Is anyone pulling community results into Zendesk? 

If so, how? Are you using the embeddable widget? Have you set up a federated search? Just curious what our options are!

2 replies

olimarrio
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  • Gainsight Employee ⭐️
  • October 15, 2025

Hi ​@Kgastaldo 👋,

Which module of Zendesk are you looking to add community results to? Help Center? Support tickets?


Kgastaldo
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  • Author
  • Helper ⭐️⭐️⭐️
  • October 17, 2025

Hey ​@olimarrio - Support tickets. We don’t use the KB in Zendesk, so it’s just a landing page with links to outside resources (including community) or opening a case.