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revathimenon
Gainsight Community Manager
August 12, 2026

CC Ideas Review: Q1 & Q2 2026

  • August 12, 2026
  • 3 replies
  • 63 views

A note before we begin

Earlier this year, ​@erica.kuhl  shared how we're evolving the way we work with ideas in this community, making the process more structured, more transparent, and more consistent across our products. If you haven't read that post yet, you can find it here:

Starting this quarter, we'll publish a brief ideas review every quarter for Customer Communities - covering what's been delivered, what's in discovery, and a few ideas currently being explored by our product team.

A quick note on how ideas move forward: it's not a simple ranking system. Votes and comments are important signals, but prioritization also considers strategic alignment, technical complexity, and broader customer impact. We will continue to do our best in keeping you updated on all the ideas with utmost transparency. 


As part of our ongoing commitment to transparency, we've also spent time going back and updating the status of ideas that were released in previous cycles but hadn't been reflected in the platform. Some of the ideas listed here as released may have shipped earlier -  this is us catching up and making sure the community always has an accurate view of where things stand.

 

Quick stats: Q1 & Q2 

 

New ideas submitted

75

Ideas Released

44

Ideas in Development

10

Total votes cast

870

 

Ideas released:

Top voted ideas that moved from your feedback to our product. 

Thank you for submitting them and sharing your context with our team.

 


Currently in Development 

These ideas have moved into active development and our product team is currently building them. Development is the closest stage to release, and we'll share updates as they become available.


 

Help us make this better

This is our first edition of the CC Ideation Review, and we want it to be genuinely useful to you.

We'd love to hear:

  • What's useful about this format?
  • What would you want to see more (or less) of?
  • Any sections you'd find helpful in future editions?

Drop your thoughts in the comments - we'll do our best to reflect them in the next report. 🙌

Have an idea? Head to the Ideas board and share it with our team.

    3 replies

    Gaby
    Helper ⭐️
    August 12, 2026

    LOVE this and the fact you’re doing it on a regular cadence of quarterly! Some ideas in development I am very happy to see. 👀

    Gaby (Client Engagement & Community Manager @ Benevity)
    mitchell.gordon
    Expert ⭐️
    August 12, 2026

    I would love to beta the CS <> CC connection! Thank you for listening to use admins🙏

    revathimenon
    Gainsight Community Manager
    August 13, 2026

    @Aleksandra Please note.

    Where focus goes, energy flows.