CC Newsletter September 2026
Customer Communities September 2026
This month, we're doubling down on structure and scale, deeper content hierarchies, translation management that won't eat your afternoon, and a safer way to test what's coming before your members ever see it.
Let's get into it 😊
Build Deeper Content Hierarchies with Five Levels of Nesting
Your Community and Knowledge Base sections can now nest up to five levels deep, up from three, so your structure can finally match how your product is actually organized. Nothing breaks and nothing needs reconfiguring just open any Section in Control to nest another Category beneath it, and your mega menu, breadcrumbs, and sidebar navigation scale automatically.
Learn more
Export and Import Phrases in Bulk from One Screen
Managing translations across languages just got a lot less tedious. You can now export phrases by language or all at once into a simple CSV, edit them in your spreadsheet tool of choice, and reimport with a preview of exactly what will change before anything actually updates.
Learn more
Test Front-End Changes Safely Before They Reach Members
Feature Previews let you try new front-end changes — structure, CSS, layout in your sandbox first, so nothing catches your members off guard. Two previews are live now (mega menu accessibility and the Section Categories widget); find them under Control → Settings → Betas and Previews and give your team time to prep before switching them on for everyone.
Learn more
A Community-Built Fix for Profile Completion
When bjoern_schulze asked about profile completion widgets, the thread turned into a mini showcase — a member shared a custom-built completion gauge that pulls live data from ChWebSdk.Context.User() and automatically picks up your brand's design tokens (border-radius, colors, and more). Worth a read before you build your own from scratch.
Read the full thread
Put AI to Work in Your Community with the CC MCP
If you're connected to the Gainsight Community MCP but haven't put it to work yet, this course walks you through real prompts for surfacing insights, drafting responses, and building dashboards straight from your community's data.
Start the course
New to AI? Start with the AI Learning Hub
Whether you're brand new to AI or just want a refresher, the AI Learning Hub has free training built for every Gainsight product and role no prior experience required.
Explore the hub
Gainsight CC’s Fall 2026 Product Showcase is Here
Our Fall 2026 Product Showcase is live: covering in-progress features including the CC & Jira integration, DM moderation, AI Widget Builder, CC MCP Server (GA), and a look at how our Customer Retention Platform is coming together in new ways.
Watch the Recording & Take the Survey
Join Us: CC Office Hours l Every Wednesday at 11:00 AM ET
We are now offering weekly office hours with the CC team. Bring your questions, swap ideas with other Skilljar users, and get quick, actionable guidance. If you have a named CSM, continue to use them as your primary contact.
Register Here