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Andrew_Wonder
Contributor ⭐️
August 23, 2021
Solved

Change logoipsum in Emails?

  • August 23, 2021
  • 4 replies
  • 183 views

How can we change the logoipsum to our company’s logo when receiving an email notification? 

    Best answer by dannygarcia

    Go to your Control, then go to Email in the right sidebar, then System Emails. 

    There you’ll find all the system emails that are sent out. When you click Edit you will get access to the HTML for the email. 

    Find the image link for the logoipsum logo and replace it with a URL to your logo. 

    4 replies

    dannygarciaAnswer
    Helper ⭐️
    August 24, 2021

    Go to your Control, then go to Email in the right sidebar, then System Emails. 

    There you’ll find all the system emails that are sent out. When you click Edit you will get access to the HTML for the email. 

    Find the image link for the logoipsum logo and replace it with a URL to your logo. 

      Christine
      Contributor ⭐️⭐️
      April 22, 2022

      Are there any specific image hosting pages that are recommended? I’ve tried Flickr and ImgBB urls and it works fine in test emails and in the preview but when it gets sent out there is no image in the email. The only thing I’ve changed from the template email is the url - which is a direct one to the image and the image sharing settings are public. Any suggestions?

      Julian
      Julian
      Gainsight Employee ⭐️⭐️⭐️
      April 22, 2022

      There is a small trick that you can use to host the image on your community (as long as that community is not set to “private”):

      Simply go into the editor and paste in / upload the image that you want to use. Then copy the url of this image, and add it to your email notification.

      It does not require you to actually publish a topic or a reply with that image - simply uploading it into the editor will generate the url and it will work.

      I follow my nose, it always knows
        Christine
        Contributor ⭐️⭐️
        April 22, 2022

        Thanks Julian! That solved the problem very easily.

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