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Contributor ⭐️
March 18, 2026
Solved

Clarification of Metrics in the Content Dashboard for the CC Product

  • March 18, 2026
  • 2 replies
  • 42 views

For the new Analytics Dashboards in the Gainsight CC product, can anyone tell me if the metric measuring “Topics Created” includes both Questions and Conversations?

Best answer by DannyPancratz

Yes, it should. Topic should = all types of posts created, including Articles and Product Updates, as well as Questions, Conversations, and Ideas. 

2 replies

DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
March 19, 2026

Yes, it should. Topic should = all types of posts created, including Articles and Product Updates, as well as Questions, Conversations, and Ideas. 

FYI: I am no longer active in this community
mitchell.gordon
Expert ⭐️
March 19, 2026

@DannyPancratz is correct. The Topic should be any “new” post that requires a subject/title.