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Comments cant be seen / they appear with delay?

  • August 14, 2025
  • 2 replies
  • 10 views

revote
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  • VIP ⭐️⭐️⭐️⭐️⭐️

I don't know much about this right now, but I still want to ask: have you seen something similar?

We have a couple of users saying that they don’t see all the latest comments. For example, when a user has replied to a topic and then checks the recent feed (https://community.company.com/activity/recent), the topic doesn’t appear there.

Could this be due to some kind of delay with the database? Or might it have something to do with the browser?

2 replies

revathimenon
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  • Gainsight Community Manager
  • August 14, 2025

Hey ​@revote 

Sorry you are facing that. Did all the users who reported it use a similar browser?

I’m not currently experiencing that on our community - I’d suggest reaching out to support to help out here.

Could be a delay with a database more than a browser issue.


revote
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  • Author
  • VIP ⭐️⭐️⭐️⭐️⭐️
  • August 14, 2025

Did all the users who reported it use a similar browser?

I’m not currently experiencing that on our community - I’d suggest reaching out to support to help out here.

I dont know at the moment. And because I dont know much about this, I think I dont raise ticket yet 😊

-

If there is anyone who have seen something similar, please tell.