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Contributor ⭐️⭐️⭐️
Feb 10, 2026 2:42 PM UTC
Solved

Community API /users suddenly changed return field name

We have a script that updates user information in our Community that runs every 15 minutes. At around 8:30 this morning Atlantic time, that script started failing. After some digging, I found that the return results from the /users endpoint was no longer returning with users property, and is now returning as viewusers property. I checked the API documentation and the swagger.json file still references the users return property.

So if anyone has something similar where you’re no longer getting users in your results, this could be why.

...to Gainsight, please don’t make these types of changes. If you need to, you should be versioning your API.

revathimenon
Gainsight Community Lead
Feb 11, 2026 10:27 AM UTC

Hi ​@ndollimo_bt 

Our engineering team has deployed a fix for this & you should be able to see users in the api response instead of viewusers.

Could you please double check from your end and confirm if you are able to see this change?

Where focus goes, energy flows.

4 replies

revathimenon
Gainsight Community Lead
Feb 11, 2026 5:07 AM UTC

Hi ​@ndollimo_bt 

That’s definitely not the experience we would want you to have. Apologies!

I’m checking internally to see what we can do about this and i’ll loop back here!

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Where focus goes, energy flows.
revathimenon
Gainsight Community Lead
Feb 11, 2026 10:27 AM UTC

Hi ​@ndollimo_bt 

Our engineering team has deployed a fix for this & you should be able to see users in the api response instead of viewusers.

Could you please double check from your end and confirm if you are able to see this change?

Translate
Where focus goes, energy flows.
Contributor ⭐️⭐️⭐️
Feb 11, 2026 12:28 PM UTC

Hi ​@ndollimo_bt 

Our engineering team has deployed a fix for this & you should be able to see users in the api response instead of viewusers.

Could you please double check from your end and confirm if you are able to see this change?

Hi ​@revathimenon ,

It looks like it’s now returning as users again. Appreciate the quick turnaround!

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revathimenon
Gainsight Community Lead
Feb 11, 2026 12:50 PM UTC

​@ndollimo_bt 

Great to know - thanks for the update!🙌🏼

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Where focus goes, energy flows.