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Community API /users suddenly changed return field name

  • February 10, 2026
  • 4 replies
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We have a script that updates user information in our Community that runs every 15 minutes. At around 8:30 this morning Atlantic time, that script started failing. After some digging, I found that the return results from the /users endpoint was no longer returning with users property, and is now returning as viewusers property. I checked the API documentation and the swagger.json file still references the users return property.

So if anyone has something similar where you’re no longer getting users in your results, this could be why.

...to Gainsight, please don’t make these types of changes. If you need to, you should be versioning your API.

Best answer by revathimenon

Hi ​@ndollimo_bt 

Our engineering team has deployed a fix for this & you should be able to see users in the api response instead of viewusers.

Could you please double check from your end and confirm if you are able to see this change?

4 replies

revathimenon
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  • Gainsight Community Manager
  • February 11, 2026

Hi ​@ndollimo_bt 

That’s definitely not the experience we would want you to have. Apologies!

I’m checking internally to see what we can do about this and i’ll loop back here!


revathimenon
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  • Gainsight Community Manager
  • Answer
  • February 11, 2026

Hi ​@ndollimo_bt 

Our engineering team has deployed a fix for this & you should be able to see users in the api response instead of viewusers.

Could you please double check from your end and confirm if you are able to see this change?


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  • Author
  • Contributor ⭐️⭐️
  • February 11, 2026

Hi ​@ndollimo_bt 

Our engineering team has deployed a fix for this & you should be able to see users in the api response instead of viewusers.

Could you please double check from your end and confirm if you are able to see this change?

Hi ​@revathimenon ,

It looks like it’s now returning as users again. Appreciate the quick turnaround!


revathimenon
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  • Gainsight Community Manager
  • February 11, 2026

@ndollimo_bt 

Great to know - thanks for the update!🙌🏼