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Fescholz
Contributor ⭐️⭐️
July 30, 2020
Solved

Community Digest Email

  • July 30, 2020
  • 23 replies
  • 777 views

Like Quora sends you daily/weekly digested insights can we enable something like that to all community users out of the box? 

Best answer by

Hi all,

Rather than wait, I sought out an update from my InSided CSM about this and here’s what they shared:

 

The post you are referring was an early reference to the email campaigns feature which is indefinitely postponed as communicated here: https://community.insided.com/product-updates/30. The guidance for now remains to find another way to send out these kinds of emails by exporting users from the community to make a list and then using a 3rd party email platform.


So this is dead now 💀 and looks like you’ll all need to find other options. 
 

Maybe @Julian or @Jeanie Lee can update the correct answer on this post to avoid future requests to get an update. 

23 replies

July 16, 2021

In the meantime I’ve ended up leveraging our Announcements category and building out my digest there. While I can’t send it via email via inSided we will explore ways to do this outside of the platform. Frankly even having the option to be able to alert everyone in the community to new content and pull them back to read it would be better than nothing. It’s like we’re missing the equivalent of @everyone @here @channel like you have in Slack.

Answer
July 17, 2021

Hi all,

Rather than wait, I sought out an update from my InSided CSM about this and here’s what they shared:

 

The post you are referring was an early reference to the email campaigns feature which is indefinitely postponed as communicated here: https://community.insided.com/product-updates/30. The guidance for now remains to find another way to send out these kinds of emails by exporting users from the community to make a list and then using a 3rd party email platform.


So this is dead now 💀 and looks like you’ll all need to find other options. 
 

Maybe @Julian or @Jeanie Lee can update the correct answer on this post to avoid future requests to get an update. 

Onomatopoeia
Helper ⭐️⭐️
August 24, 2021

+1 for an update on this. My dream implementation would look like:

  • Members can choose the frequency of digests when they create an account, otherwise the default set in Control is used
  • They can customise which categories to receive recommendations from
  • The Community Team can customise the look & feel of the digest emails
  • The Community Team can manually curate what content is included in the digests in each period or allow the platform to select content based on popularity / engagement metrics

In the meantime @tiffany.oda @Scott Baldwin @Blastoise186 - there’s got to be a way of  hacking an automation together for this with Zapier? I’ll have a play and see if I can come up with something…..

Chris Hackett
Helper ⭐️⭐️⭐️
November 2, 2021

+1 for an update on this. I have only been using the product for a month and have already had several requests for an email digest. 

Chris
Idan
Contributor ⭐️⭐️⭐️
November 3, 2021

In my previous job, I worked with Circle.so to run our community. They have a digest email feature and it is cheaper and leaner than Insided. We find this kind of feature to be almost necessary these days... Please consider adding it to your roadmap soon.

anirbandutta
Expert ⭐️
November 29, 2021

I like that idea! I used to get these kind of emails from the Feverbee community and I think it is a good way to remember users of the community and its value. Images are broken by now, but this is kind of how it looked like:

 

We do not have a feature yet to automatically send a digest to users - however I have seen that there is someting coming soon which will hopefully enable you to do something like that. I don’t want to spill the beans too soon, as this is a work-in-progress and some things might change. But hopefully we will be able to share some news in this direction with you in the next few weeks. :)

A consistent theme from users (power and infrequent) of our community is how difficult it is to stay on top of themes/categories of interest so I casually mentioned, I’ll figure out Insided’s weekly digest and get back to them only to see that it’s Not available??

@Julian, you shared some hope about a year back. Surely this is a Hot need unanimously felt. Any idea if it is on the roadmap?

It's an opportunity for engagement
anirbandutta
Expert ⭐️
December 6, 2021

@Julian , @Marion Frecaut just checking that the @mentions didn't fall through the cracks of the platform indeed? :)

It's an opportunity for engagement
anirbandutta
Expert ⭐️
December 7, 2021

Email Digest is critical because ‘Subscribe’ don’t have enough granular controls.

Getting underlined by a user again. @Julian, you can share if this is planned or not planned? 

@anirbandutta Thanks -- that helps a little bit. 

But I’m not seeing a daily or weekly digest option.  That’s what would actually be helpful.  I’d like to scan a list of items to stay aware of various discussions, and then choose which ones I want to drill into.

 

It's an opportunity for engagement
HaikoK
Gainsight Employee ⭐️
Gainsight Employee ⭐️
December 8, 2021

Hi Anirban, thanks for sharing. Increasing engagement and getting members to return to the community is definitely a focus area for our product team and email digests is a potential roadmap candidate. There is no specific solution defined and no planning yet. Would be great if you can share your perspectives (and potentially data points) in the idea section of this community, eg by contributing to this idea or sharing your own idea in case your solution would look differently. This way your vision will be structured input for our product team.

anirbandutta
Expert ⭐️
December 9, 2021

Hi Anirban, thanks for sharing. Increasing engagement and getting members to return to the community is definitely a focus area for our product team and email digests is a potential roadmap candidate. There is no specific solution defined and no planning yet. Would be great if you can share your perspectives (and potentially data points) in the idea section of this community, eg by contributing to this idea or sharing your own idea in case your solution would look differently. This way your vision will be structured input for our product team.

This idea @HaikoK is pushing 3yrs now, as relevant as ever with usage e.g.s and quotes spread across multiple threads; need it wait on more data points to plan to get delivered? :)

It's an opportunity for engagement