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revote
VIP ⭐️⭐️⭐️⭐️⭐️
February 2, 2026
Solved

Community drop down menu is broken

  • February 2, 2026
  • 8 replies
  • 78 views

One of our users reported this. When using mobile, drop down menu seems to be broken. This occurs in our community and here as well.

Tab Community

 

And it opens like this

 

    Best answer by lauro.lana

    That’s correct, this has been fixed. Thanks for confirming!

    8 replies

    samanthahamlet
    Gainsight Community Manager
    February 2, 2026

    Hey ​@revote 

    I’m unable to replicate this issue on my end, is this still happening for you? If so, I’d suggest raising a ticket with Support for this one! 😊

    revote
    revoteAuthor
    VIP ⭐️⭐️⭐️⭐️⭐️
    February 2, 2026

    Hey ​@revote 

    I’m unable to replicate this issue on my end, is this still happening for you? If so, I’d suggest raising a ticket with Support for this one! 😊

    Yes, here and in our community as well. I have tested with Safari and Chrome. Okay, I´ll create.

    mitchell.gordon
    Expert ⭐️
    February 2, 2026

    I am not seeing this on my community. Id be happy to share the code we have for the top banner if that helps at all.

    Helper ⭐️⭐️
    February 2, 2026

    We are experiencing the same in our community as well.

    revote
    revoteAuthor
    VIP ⭐️⭐️⭐️⭐️⭐️
    February 2, 2026

    We are experiencing the same in our community as well.

    That’s why I start topics based on my (our) observations, to share what we notice with others, and if it’s a common issue, I hope Gainsight just fixes it without everyone having to open their own ticket.
    Edit: I have raised a ticket about this already.
    lauro.lana
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    February 2, 2026

    Hi ​@revote , thanks for raising this!

    We have a high priority ticket for the issue. I’ll follow up here once this is fixed.

    revote
    revoteAuthor
    VIP ⭐️⭐️⭐️⭐️⭐️
    February 4, 2026

    This is now fixed, my ticket has been closed yesterday.

    lauro.lana
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    February 4, 2026

    That’s correct, this has been fixed. Thanks for confirming!