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revote
revote
VIP ⭐️⭐️⭐️⭐️⭐️
Feb 2, 2026 6:27 AM UTC
Solved

Community drop down menu is broken

One of our users reported this. When using mobile, drop down menu seems to be broken. This occurs in our community and here as well.

Tab Community

 

And it opens like this

 

      lauro.lana
      lauro.lanaAnswer
      Helper ⭐️⭐️⭐️
      Feb 4, 2026 11:10 AM UTC

      That’s correct, this has been fixed. Thanks for confirming!

      View in thread

      8 replies

      samanthahamlet
      samanthahamlet
      Gainsight Community Manager
      Feb 2, 2026 8:05 AM UTC

      Hey ​@revote 

      I’m unable to replicate this issue on my end, is this still happening for you? If so, I’d suggest raising a ticket with Support for this one! 😊

      Translate
      revote
      revoteAuthor
      VIP ⭐️⭐️⭐️⭐️⭐️
      Feb 2, 2026 8:11 AM UTC

      Hey ​@revote 

      I’m unable to replicate this issue on my end, is this still happening for you? If so, I’d suggest raising a ticket with Support for this one! 😊

      Yes, here and in our community as well. I have tested with Safari and Chrome. Okay, I´ll create.

      Translate
        mitchell.gordon
        mitchell.gordon
        Expert ⭐️
        Feb 2, 2026 12:11 PM UTC

        I am not seeing this on my community. Id be happy to share the code we have for the top banner if that helps at all.

        Translate
        lwackertn
        Helper ⭐️⭐️
        Feb 2, 2026 12:20 PM UTC

        We are experiencing the same in our community as well.

        Translate
          revote
          revoteAuthor
          VIP ⭐️⭐️⭐️⭐️⭐️
          Feb 2, 2026 12:27 PM UTC

          We are experiencing the same in our community as well.

          That’s why I start topics based on my (our) observations, to share what we notice with others, and if it’s a common issue, I hope Gainsight just fixes it without everyone having to open their own ticket.
          Edit: I have raised a ticket about this already.
          Translate
          lauro.lana
          lauro.lana
          Helper ⭐️⭐️⭐️
          Feb 2, 2026 2:12 PM UTC

          Hi ​@revote , thanks for raising this!

          We have a high priority ticket for the issue. I’ll follow up here once this is fixed.

          Translate
            revote
            revoteAuthor
            VIP ⭐️⭐️⭐️⭐️⭐️
            Feb 4, 2026 8:49 AM UTC

            This is now fixed, my ticket has been closed yesterday.

            Translate
              lauro.lana
              lauro.lanaAnswer
              Helper ⭐️⭐️⭐️
              Feb 4, 2026 11:10 AM UTC

              That’s correct, this has been fixed. Thanks for confirming!

              Translate
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