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kserpa
Contributor ⭐️
September 8, 2026
Question

Community FAQ

  • September 8, 2026
  • 2 replies
  • 16 views

Is there a community FAQ document? We are launching our new Community platform and I am working on creating some teammate documentation. What are the most frequently asked questions by teammates and the answers to them

    2 replies

    mitchell.gordon
    mitchell.gordon
    Expert ⭐️
    September 8, 2026

    This would really vary based on which components you are using in GS CC. Ideation, forums, Product Updates, groups, events ect.

    I would recommend creating this doc yourself, if possible, so the screenshots are in your own branding. If you take a FAQ from others, there is a high likely hood that things will look different for your users. Some communities allow for users to create tags, others dont use tags and some only allow preapproved tags. There are a lot of variables which is why I would recommend walking through the system and create the doc as you create posts/interact with them.

    Main questions usually relate to:
    User not being logged into the system.
    User not selecting location of the post under Category.

     

    NEOGOV Tom
    NEOGOV Tom
    Contributor ⭐️⭐️
    September 8, 2026

    Hi ​@kserpa 

    I created this Excel workbook, which is a structured index of the Gainsight Customer Communities Knowledge Base. It’s designed to help community administrators quickly navigate relevant documentation and turn it into actionable operating guidance. It organizes 40 administrative categories across seven major sections, links directly to source documentation, summarizes coverage and article counts, and identifies priority areas for developing internal standard operating procedures (SOPs).

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