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revote
VIP ⭐️⭐️⭐️⭐️⭐️
Sep 13, 2024 6:33 AM UTC
Solved

Community is slooooow

Our community is slow at the moment, images and icons keeps loading and loading. This doesnt occur here but I have looked other Finnish communities and I can see same problem there as well.

What´s going on?

I cant find anything here https://status.insided.com/

    revathimenon
    Gainsight Community Lead
    Sep 13, 2024 7:14 AM UTC

    Gotcha - glad to hear it’s back on track and hoping the day goes even better for you now. 🙌🏽

    Thanks for reconfirming!

    Where focus goes, energy flows.

    14 replies

    Mireille Rooke
    Contributor ⭐️⭐️
    Sep 17, 2024 6:43 AM UTC

    @Kenneth R thanks, therefore on our side, it still takes between 10/15 sec to open a page after a click, so the navigation is still not back to normal. (If I compare with the navigation experience in the GS community, here it is very fluid ;)) 

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    revote
    revoteAuthor
    VIP ⭐️⭐️⭐️⭐️⭐️
    Sep 17, 2024 7:09 AM UTC

    It feels like this problem is back. Least in here. Our community works still ok.

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    Kenneth R
    Expert ⭐️⭐️
    Sep 17, 2024 7:23 AM UTC

    Hey @Mireille Rooke and @revote - let me check with our engineers again.

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    Kenneth R
    Expert ⭐️⭐️
    Sep 18, 2024 8:06 AM UTC

    Hey folks, we’ve been in touch with our engineers throughout yesterday and today.  Yesterday we discovered that the changes we had made the previous day had turned out to not be sufficient, so new measures were put in place yesterday.  We’re confident that these are the definitive resolution and we’re looking at further adjustments and setting up new monitoring / alerts to ensure this particular issue doesn’t happen again.  Apologies again for this, and thank you for flagging with us.

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