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jvdc
Expert ⭐️
July 29, 2026
Solved

Content helpfulness visibility to Answers

  • July 29, 2026
  • 3 replies
  • 42 views

Hey for the content helpfulness visibility setting you can make it visible on Questions and Answers. I have both checked but I am not sure there is a difference. It just seems to show at the top at question level.

I've checked replies marked as “Best Answer” but they don't show it.

 

 

Best answer by samanthahamlet

Got some clarity on this! The two settings work differently depending on whether a best answer exists:

Questions - the helpfulness widget shows on question topics that don't have a best answer yet.

Answers - the helpfulness widget shows on question topics that do have a best answer marked.

 

Hope that helps! 😊

3 replies

samanthahamlet
Gainsight Community Manager
July 29, 2026

Thanks for flagging ​@jvdc 

Checking this internally now, I’ll let you know as soon as I have more info on this! 😊

samanthahamlet
Gainsight Community Manager
July 29, 2026

Got some clarity on this! The two settings work differently depending on whether a best answer exists:

Questions - the helpfulness widget shows on question topics that don't have a best answer yet.

Answers - the helpfulness widget shows on question topics that do have a best answer marked.

 

Hope that helps! 😊

jvdc
jvdcAuthor
Expert ⭐️
July 29, 2026

Ah cool, thanks for investigating, would perhaps be useful to add a tooltip for this 😜