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jvdc
Expert ⭐️
July 29, 2026
Question

Content helpfulness visibility to Answers

  • July 29, 2026
  • 2 replies
  • 8 views

Hey for the content helpfulness visibility setting you can make it visible on Questions and Answers. I have both checked but I am not sure there is a difference. It just seems to show at the top at question level.

I've checked replies marked as “Best Answer” but they don't show it.

 

 

2 replies

samanthahamlet
Gainsight Community Manager
July 29, 2026

Thanks for flagging ​@jvdc 

Checking this internally now, I’ll let you know as soon as I have more info on this! 😊

samanthahamlet
Gainsight Community Manager
July 29, 2026

Got some clarity on this! The two settings work differently depending on whether a best answer exists:

Questions - the helpfulness widget shows on question topics that don't have a best answer yet.

Answers - the helpfulness widget shows on question topics that do have a best answer marked.

 

Hope that helps! 😊