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Hi team
With the upcoming SSO changes to community access, will this resolve the issue of lacking Control access on a mobile browser?

Important Update: Migration to Gainsight SSO

We’re thrilled to share that we will be migrating your community to the Gainsight Platform Single Sign-On with SAML authentication between December 11th and January 25th. Following the migration, you will use the Platform SSO with SAML option to access both the front-end and the control environment of your community, seamlessly switching between the two.
 

If you currently log in with a username and password, no action is needed other than redirecting to the Gainsight SSO login page, where you should enter your credentials (use your Email ID instead of username).
 

For those using SAML, ensure all community control users are added to the SAML app configured for CS.

Hi ​@sarahmasterton-brown 

Sorry for the delay in responding to you - wanted to re-confirm with the team internally after testing it myself.

This SSO change announced does not resolve the issue of lacking control access on a mobile browser. The article mentioned is to pin on the authentication of users from SAML application of the customers. It is to address the fact that as long as a user has access to login to community, it is irrespective of desktop or mobile, the user can login to the community (not control).


Control Access on mobile…… (me want)


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