Skip to main content
svh
Helper ⭐️⭐️
Feb 21, 2025 12:51 PM UTC
Solved

Converting topics to articles trashes the both

Hi! I’ve been experiencing something weird when converting topics to articles. When I select convert this happens

and then I refresh and the page appears as trashed

which leads to

I can restore but it’s still a topic. 

When I tried yesterday and on a different topic I was sent to the same flow. I restored the topic and this morning found both article and topic there.

Any suggestions to what might be going on?

Thanks,

STine

svh
svhAnswer
Helper ⭐️⭐️
Feb 25, 2025 1:05 PM UTC

Hi ​@Kenneth R, I just tried again and it seems to be working now. Thanks!

5 replies

Suvi Lehtovaara
Helper ⭐️⭐️
Feb 24, 2025 5:40 AM UTC

We were experiencing the same when converting an idea to a conversation 🤷🏼

Translate
https://yhteiso.elisa.fi/
Kenneth R
Expert ⭐️⭐️
Feb 25, 2025 10:29 AM UTC

Hi ​@svh - strange, I haven’t come across this.  Will look into it today and circle back.

Translate
Kenneth R
Expert ⭐️⭐️
Feb 25, 2025 1:01 PM UTC

Hi ​@svh - today I tested all the content type conversion options both here and in a sandbox, and I’m not able to replicate the problem you described.  Could you perhaps try again, just in case it was a temporary hiccup?  

Translate
svh
svhAuthorAnswer
Helper ⭐️⭐️
Feb 25, 2025 1:05 PM UTC

Hi ​@Kenneth R, I just tried again and it seems to be working now. Thanks!

Translate
Kenneth R
Expert ⭐️⭐️
Feb 25, 2025 1:42 PM UTC

That’s great to hear!  :)

Translate