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jlavorini
jlavorini
Helper ⭐️
June 26, 2026
Solved

Create/Edit Article Callout Issues

Is anyone else experiencing issues with the Callout boxes? All of our existing article drafts are not showing them. When we select the Callout option, none of the colors are available. 

 

      samanthahamlet
      samanthahamletAnswer
      Gainsight Community Manager
      July 3, 2026

      Hey everyone 👋
      Just following up - looks like this issue has now been resolved.

      Thanks for your patience while the team worked on this, and for flagging it so promptly!

      View in thread

      8 replies

      Mithila Jayalath
      Mithila Jayalath
      Helper ⭐️⭐️
      June 26, 2026

      ​@jlavorini yes, I can observe the same behaviour from my end. Looks like a bug. Better to submit a support ticket.

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        lstone
        Contributor ⭐️⭐️
        June 26, 2026

        Seeing the same issue, just submitted a support ticket. 

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        dawn.wayland
        dawn.wayland
        Contributor ⭐️⭐️⭐️
        June 29, 2026

        Yes, I am able to replicate the issue as well.

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        Rio Guerrero
        Rio Guerrero
        Contributor ⭐️⭐️
        June 29, 2026

        Looks like a bug. We’re  seeing the same issue

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        samanthahamlet
        samanthahamlet
        Gainsight Community Manager
        June 29, 2026

        Thanks for flagging this ​@jlavorini 

        The team are aware of the issue and are currently working on a fix. I’ll keep you updated on this as soon as I know more!

        Hope this helps 😊

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          Sanne van Opstal-Brakel
          Sanne van Opstal-Brakel
          Helper ⭐️
          June 29, 2026

          I have the same issue, is it still worth logging a call with support? 

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          samanthahamlet
          samanthahamlet
          Gainsight Community Manager
          June 30, 2026

          Hey ​@Sanne van Opstal-Brakel
          Yes please - if you can open a ticket with Support for this, this will allow the team to track the issue and you’ll also be notified when it is resolved. 

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            samanthahamlet
            samanthahamletAnswer
            Gainsight Community Manager
            July 3, 2026

            Hey everyone 👋
            Just following up - looks like this issue has now been resolved.

            Thanks for your patience while the team worked on this, and for flagging it so promptly!

            Translate
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