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jlavorini
Helper ⭐️
June 26, 2026
Solved

Create/Edit Article Callout Issues

  • June 26, 2026
  • 8 replies
  • 111 views

Is anyone else experiencing issues with the Callout boxes? All of our existing article drafts are not showing them. When we select the Callout option, none of the colors are available. 

 

    Best answer by samanthahamlet

    Hey everyone 👋
    Just following up - looks like this issue has now been resolved.

    Thanks for your patience while the team worked on this, and for flagging it so promptly!

    8 replies

    Mithila Jayalath
    Helper ⭐️⭐️
    June 26, 2026

    @jlavorini yes, I can observe the same behaviour from my end. Looks like a bug. Better to submit a support ticket.

    Contributor ⭐️⭐️
    June 26, 2026

    Seeing the same issue, just submitted a support ticket. 

    dawn.wayland
    Contributor ⭐️⭐️⭐️
    June 29, 2026

    Yes, I am able to replicate the issue as well.

    Rio Guerrero
    Contributor ⭐️
    June 29, 2026

    Looks like a bug. We’re  seeing the same issue

    samanthahamlet
    Gainsight Community Manager
    June 29, 2026

    Thanks for flagging this ​@jlavorini 

    The team are aware of the issue and are currently working on a fix. I’ll keep you updated on this as soon as I know more!

    Hope this helps 😊

    Sanne van Opstal-Brakel
    Helper ⭐️
    June 29, 2026

    I have the same issue, is it still worth logging a call with support? 

    Sharing = caring
    samanthahamlet
    Gainsight Community Manager
    June 30, 2026

    Hey ​@Sanne van Opstal-Brakel
    Yes please - if you can open a ticket with Support for this, this will allow the team to track the issue and you’ll also be notified when it is resolved. 

    samanthahamlet
    Gainsight Community Manager
    July 3, 2026

    Hey everyone 👋
    Just following up - looks like this issue has now been resolved.

    Thanks for your patience while the team worked on this, and for flagging it so promptly!