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Create/Edit Article Callout Issues

  • June 26, 2026
  • 8 replies
  • 107 views

jlavorini

Is anyone else experiencing issues with the Callout boxes? All of our existing article drafts are not showing them. When we select the Callout option, none of the colors are available. 

 

Best answer by samanthahamlet

Hey everyone 👋
Just following up - looks like this issue has now been resolved.

Thanks for your patience while the team worked on this, and for flagging it so promptly!

8 replies

Mithila Jayalath

@jlavorini yes, I can observe the same behaviour from my end. Looks like a bug. Better to submit a support ticket.


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  • Contributor ⭐️⭐️
  • June 26, 2026

Seeing the same issue, just submitted a support ticket. 


dawn.wayland
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  • Contributor ⭐️⭐️⭐️
  • June 29, 2026

Yes, I am able to replicate the issue as well.


Rio Guerrero
  • Contributor ⭐️
  • June 29, 2026

Looks like a bug. We’re  seeing the same issue


samanthahamlet
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  • Gainsight Community Manager
  • June 29, 2026

Thanks for flagging this ​@jlavorini 

The team are aware of the issue and are currently working on a fix. I’ll keep you updated on this as soon as I know more!

Hope this helps 😊


Sanne van Opstal-Brakel
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I have the same issue, is it still worth logging a call with support? 


samanthahamlet
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  • Gainsight Community Manager
  • June 30, 2026

Hey ​@Sanne van Opstal-Brakel
Yes please - if you can open a ticket with Support for this, this will allow the team to track the issue and you’ll also be notified when it is resolved. 


samanthahamlet
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  • Gainsight Community Manager
  • Answer
  • July 3, 2026

Hey everyone 👋
Just following up - looks like this issue has now been resolved.

Thanks for your patience while the team worked on this, and for flagging it so promptly!