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CUSTOMER COMMUNITIES: Watch Now: Customer Communities' Winter 2025 Product Showcase

  • December 17, 2025
  • 3 replies
  • 418 views
kcronin

The Gainsight Customer Communities’ product team is excited to share the product enhancements we’ve recently delivered and discuss innovations that will be released in 2026. Join our Executive Vice President of Community, Education, and Product Experience, ​@erica.kuhl, our Vice President of Product Management, ​@Joris, and our Product Marketing Manager, ​@kcronin, as they introduce the latest features on our roadmap:

  • Widget Visibility: Personalize member experiences on customizable pages by adjusting widget visibility based on user type or role. 
  • Moderation AI Agent: Keep your community safe and on-brand without needing to manually review every communication. 
  • AI Translations: Create a more inclusive and connected experience for all of your members by allowing them to instantly translate community topics and replies into their preferred language. 
  • Secure API Connectors: Enhance your community experience via secure connections to other relevant applications. 

Plus, learn about the mission and vision for where Erica and Joris hope to drive Gainsight Customer Communities in the future!

 

 

After watching the recording, we’d love your thoughts! Comment below to share your feedback and let us know which features you’re most excited about! 🚀

 

3 replies

revote
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • December 18, 2025

I watched roughly 8 minutes and then stopped, because there was too much about B2B communities. Sorry. 😊


Meredith.E
  • Gainsight Employee ⭐️
  • December 18, 2025

@revote sorry this missed the mark.  We can set up a CC only B2C roadmap session for you to drill down into what matters to you.  Feel free to reach out to me directly if you’d like to step through a CC dedicated roadmap. 


revote
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • December 18, 2025

Thanks ​@Meredith.E. I think there are more customers who are interested B2C communities only roadmap. More than just me.

I think there should be separate sessions for B2C and B2B by default though.