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juliaw
Contributor ⭐️⭐️⭐️⭐️
August 6, 2025
Solved

"Did this topic help you find an answer to your question?" - what is the purpose of this feature?

  • August 6, 2025
  • 14 replies
  • 154 views

Hi!

As we’re preparing to launch our community we were wondering if the topic helpfulness feature is necessary to have. I’ve found this topic related to this feature: Topic helpfulness: now previewing on inSpired | Gainsight Community but I was wondering if it has any other impact than in GA? . Our community is a private one, so no need to boost our SEO. Happy to hear your thoughts on this :) 

 

 

      Best answer by revote

      So ‘enable’ is the same as ‘use default’ in this case?

      No.

      If visibility of Content Helpfulness score is disabled from Control → Settings → Content Helpfulness, it is disabled from everywhere = Your default setting.

      But you can set it on only for the certain content and then choose “Enable” when the content is open in Control:

       

      14 replies

      jvdc
      jvdc
      Expert ⭐️
      August 6, 2025

      This is how I understand this:

      When a answer to a question gets marked as “best answer” it really only show value for the person who initially asked this question. But what about those who later on have a similar issue/question and land on this Q&A and find value through the existing exchange?

      These people can then mark that they found the Q&A helpful for their use-case.

       

      So in a way this can measure a solution re-use. 

      revote
      revote
      VIP ⭐️⭐️⭐️⭐️⭐️
      August 6, 2025

      In theory, you can create better content in the future, if you get sad faces. And vice versa.

      J
      juliawAuthor
      Contributor ⭐️⭐️⭐️⭐️
      August 6, 2025

      Thank you both! So the values only appear for the author of the post, correct?

      jvdc
      jvdc
      Expert ⭐️
      August 6, 2025

      No, I believe the results are only accessible via the admin interface.

      revote
      revote
      VIP ⭐️⭐️⭐️⭐️⭐️
      August 6, 2025

      Thank you both! So the values only appear for the author of the post, correct?

      No, I believe the results are only accessible via the admin interface.

      You can see the results only from the Control so you have to be admin or moderator or so.

      EDIT: Also, you can enable this. It can be seen above the emojis.

       

        J
        juliawAuthor
        Contributor ⭐️⭐️⭐️⭐️
        August 6, 2025

        I see! And if I enable this setting below, where should I see the changes? Apologies for all basic questions, we’re still very new to this platform. 

         

        revote
        revote
        VIP ⭐️⭐️⭐️⭐️⭐️
        August 6, 2025

        I see! And if I enable this setting below, where should I see the changes? Apologies for all basic questions, we’re still very new to this platform. 

         

        Changes, or do you mean results?

        General stats: Control → Home → Content

         

        Content level: Control → Analytics → Content and scroll down to see Content helpfulness score

         

        J
        juliawAuthor
        Contributor ⭐️⭐️⭐️⭐️
        August 6, 2025

        I see! And if I enable this setting below, where should I see the changes? Apologies for all basic questions, we’re still very new to this platform. 

         

        Changes, or do you mean results?

        General stats: Control → Home → Content

         

        Content level: Control → Analytics → Content and scroll down to see Content helpfulness score

         

        Got it. So ‘enable’ is the same as ‘use default’ in this case?

        revote
        revote
        VIP ⭐️⭐️⭐️⭐️⭐️
        August 6, 2025

        Sorry, I gave wrong information. Please look my edit below:

         

        Thank you both! So the values only appear for the author of the post, correct?

        No, I believe the results are only accessible via the admin interface.

        You can see the results only from the Control so you have to be admin or moderator or so.

        EDIT: Also, you can enable this. It can be seen above the emojis.

         

         

        revote
        revoteAnswer
        VIP ⭐️⭐️⭐️⭐️⭐️
        August 6, 2025

        So ‘enable’ is the same as ‘use default’ in this case?

        No.

        If visibility of Content Helpfulness score is disabled from Control → Settings → Content Helpfulness, it is disabled from everywhere = Your default setting.

        But you can set it on only for the certain content and then choose “Enable” when the content is open in Control:

         

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