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Disable the cookie consent pop-up

  • March 24, 2025
  • 3 replies
  • 74 views

How do I disable the Gainsight cookie pop-up? We’re implementing it from elsewhere, so we have the same banner and consent options across all our web properties.

Which is working very nicely, other than I now have two cookie consent pop-ups on top of each other! 😄

Best answer by olimarrio

Hey ​@Spanner 👋,

Great question. We can disable the Gainsight cookie banner from our side (it cannot be done via self-service).

I’ll go ahead and do that for you now! 

3 replies

olimarrio
Forum|alt.badge.img+5
  • Gainsight Employee ⭐️
  • Answer
  • March 25, 2025

Hey ​@Spanner 👋,

Great question. We can disable the Gainsight cookie banner from our side (it cannot be done via self-service).

I’ll go ahead and do that for you now! 


olimarrio
Forum|alt.badge.img+5
  • Gainsight Employee ⭐️
  • March 25, 2025

Done! Only one 🍪 banner now 😁


Thomas Deely
  • Contributor ⭐️⭐️
  • November 3, 2025

@olimarrio can you do same for community.box.com? thanks