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Contributor ⭐️
Mar 24, 2025 2:54 PM UTC
Solved

Disable the cookie consent pop-up

How do I disable the Gainsight cookie pop-up? We’re implementing it from elsewhere, so we have the same banner and consent options across all our web properties.

Which is working very nicely, other than I now have two cookie consent pop-ups on top of each other! 😄

olimarrio
olimarrioAnswer
Gainsight Employee ⭐️
Mar 25, 2025 3:43 PM UTC

Hey ​@Spanner 👋,

Great question. We can disable the Gainsight cookie banner from our side (it cannot be done via self-service).

I’ll go ahead and do that for you now! 

4 replies

olimarrio
Gainsight Employee ⭐️
olimarrioAnswer
Gainsight Employee ⭐️
Mar 25, 2025 3:43 PM UTC

Hey ​@Spanner 👋,

Great question. We can disable the Gainsight cookie banner from our side (it cannot be done via self-service).

I’ll go ahead and do that for you now! 

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olimarrio
Gainsight Employee ⭐️
Gainsight Employee ⭐️
Mar 25, 2025 3:44 PM UTC

Done! Only one 🍪 banner now 😁

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Thomas Deely
Contributor ⭐️⭐️⭐️
Nov 3, 2025 11:06 PM UTC

​@olimarrio can you do same for community.box.com? thanks

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Thomas Deely
revathimenon
Gainsight Community Lead
Dec 8, 2025 8:52 AM UTC

Hey ​@Thomas Deely 

Looks like you are working with Oliver and the support team on this. Closing the loop of the conversation here with this update.

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