Hello,
We have connected Zapier to our product ideas dashboard to allow our product team to make their comments and status changes in Jira while allowing the comments and status changes to be automatically sent to Gainsight.
Is there a way to make sure our customers are recieving the comments and status changes via email?
You know what? I tried something like this via Zapier a few years back. Jira triggering a status change via the API.
From what I recall… It’s a difference in how the status changes work manually via API.
That’s the issue.
So you could replicate that by adding a reply to your automation that says that the status was updated. That should trigger the notification (although the notification will use the “reply” template)
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