Hi there,
We have many users sign up to the community who don’t get active from the start.
We have a “Welcome Article” but many people don’t read it.
Also, we feel like some users don’t know how to use the community and its features at full potential.
I was thinking if it’s a good idea to implement a sort of In-App Onboarding Tour with a tool like Pendo or Userlane for our Community. The interactive tour would activate for new users and guide them around (with text boxes, arrows, and highlights) by explaining the first steps and the actions that we would like them to take (e.g. introducing themselves, using the search bar properly, upvoting other users’ ideas, submitting their first question)
Has anybody considered this?
Did you choose for or against it?
