Hello! API question - When new posts are created in my community, those events are available via webhooks:article.Created conversation.Started question.Asked idea.Submitted productUpdate.CreatedMy question is if these events also fire upon the conversion of one type of post into another. For example, if I converted a question into an idea, does Gainsight consider that conversion to be an “idea submitted”?

Helper ⭐️⭐️⭐️

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Does conversion of a post trigger "new post" webhooks?

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Hello! API question -

When new posts are created in my community, those events are available via webhooks:

My question is if these events also fire upon the conversion of one type of post into another. For example, if I converted a question into an idea, does Gainsight consider that conversion to be an “idea submitted”?

api

DannyPancratzAnswer

VIP ⭐️⭐️⭐️⭐️⭐️

I don’t believe they do. You could confirm by testing, but I’m pretty sure those events will only trigger their related webhooks. For example,

conversation.ConvertedToQuestion

FYI: I am no longer active in this community

DannyPancratzAnswer

VIP ⭐️⭐️⭐️⭐️⭐️

I don’t believe they do. You could confirm by testing, but I’m pretty sure those events will only trigger their related webhooks. For example,

conversation.ConvertedToQuestion

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FYI: I am no longer active in this community

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mbuuck1Author

Helper ⭐️⭐️⭐️

Thank you @DannyPancratz, I somehow managed to glaze over those endpoints entirely. Appreciate your answer!

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