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Does conversion of a post trigger "new post" webhooks?

  • February 24, 2026
  • 2 replies
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Hello! API question - 

 

When new posts are created in my community, those events are available via webhooks:

My question is if these events also fire upon the conversion of one type of post into another. For example, if I converted a question into an idea, does Gainsight consider that conversion to be an “idea submitted”?

Best answer by DannyPancratz

I don’t believe they do. You could confirm by testing, but I’m pretty sure those events will only trigger their related webhooks. For example,  

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DannyPancratz
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  • February 24, 2026

I don’t believe they do. You could confirm by testing, but I’m pretty sure those events will only trigger their related webhooks. For example,  


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  • February 24, 2026

Thank you ​@DannyPancratz, I somehow managed to glaze over those endpoints entirely. Appreciate your answer!