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emiller
emiller
Helper ⭐️
May 5, 2025
Solved

Does Gainsight CC have a limit on the number of @mentions?

  • May 5, 2025
  • 3 replies
  • 44 views

We are planning a member recognition event and plan to give awards to about 50 community members.  We want to @mention the members being recognized so that they will get a notification about the post. Is there a limit to the number of members that can be @mentioned in a single post? I have run into this on other platforms, so just wanted to check if it applies here.  On platforms with a limit, I usually had to spread out the mentions into separate comments.  Thanks in advance!

    Best answer by emiller

    Thanks ​@revathimenon I was not able to test it as we don’t have that many users in our sandbox, but I was able to mention 47 people in an article and didn’t run into any issues, in case anyone else comes across this in the future!  In my previous experience working with the Salesforce community, I recall there is actually a 20 person limit on mentions, which was really annoying for me as a community manager - I had to spread them across the main post and multiple comments as a workaround.  Score 1 point for Gainsight on that!

    3 replies

    revathimenon
    revathimenon
    Gainsight Community Manager
    May 6, 2025

    Hey ​@emiller 

    You should be good to have 50 mentions/tags in the post.

    I’d highly suggest testing it out on your sandbox first though before taking it LIVE.

    Where focus goes, energy flows.
      emiller
      emillerAuthorAnswer
      Helper ⭐️
      May 15, 2025

      Thanks ​@revathimenon I was not able to test it as we don’t have that many users in our sandbox, but I was able to mention 47 people in an article and didn’t run into any issues, in case anyone else comes across this in the future!  In my previous experience working with the Salesforce community, I recall there is actually a 20 person limit on mentions, which was really annoying for me as a community manager - I had to spread them across the main post and multiple comments as a workaround.  Score 1 point for Gainsight on that!

        Kenneth R
        Kenneth R
        Expert ⭐️⭐️
        May 19, 2025

        That’s great to hear ​@emiller :)

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