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Edit post reported email

  • May 7, 2026
  • 2 replies
  • 25 views

AndrewK

Hi, we were wondering if it was possible to edit the emails received by moderators when a post is reported. There isn’t a template in system emails. I did find a phrase with the key “post_report” which looks very similar but is a different email from the one we are receiving. Is there a hidden phrase for editing this email.

 

Currently the email begins like this

Username reported a post.
Because of the following reason:
 

Thanks!

Best answer by samanthahamlet

Hey ​@AndrewK,

Great question! Unfortunately, the email that goes out to moderators when a post is reported is a system-generated one, so it's not something that can be edited at this time. I know that's not the answer you were hoping for, but if this is something you'd love to see, feel free to drop it as an idea in the community and others can upvote it! 😊

2 replies

samanthahamlet
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  • Gainsight Community Manager
  • Answer
  • May 8, 2026

Hey ​@AndrewK,

Great question! Unfortunately, the email that goes out to moderators when a post is reported is a system-generated one, so it's not something that can be edited at this time. I know that's not the answer you were hoping for, but if this is something you'd love to see, feel free to drop it as an idea in the community and others can upvote it! 😊


AndrewK
  • Author
  • Helper ⭐️
  • May 8, 2026

No problem, thanks for the quick reply!