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Email Campaign Error

  • March 17, 2026
  • 2 replies
  • 25 views

Alistair FIeld
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This morning I was trying to send an email campaign but was receiving the error.

 

I re did the content of the email, sent other test campaigns and was still getting the same error.

 I had a thought about the name of the campaign and the email subject similarity. 

 

They were identical. I changed the campaign name and it went straight away.

 

Just putting out out there for any future users searching errors on email campaign.

2 replies

revathimenon
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  • Gainsight Community Manager
  • March 23, 2026

Oh yikes!

But this is a REALLY good catch!


cclements
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  • Contributor ⭐️⭐️⭐️⭐️
  • March 23, 2026

Ah I’ve been battling with an email campaign for 2 days and was so hopeful when I saw this! Unfortunately, it didn’t solve for my error (although the error message is very vague) so I’m going down other rabbit holes trying to figure out what is blocking the send. I will probably need to strip emojis next, I assume?