Hey we have a couple of ongoing email campaigns and the stats allow you to see the delivery rate percentage, so the amount of emails that were not bounced. When you click on the stat you'll get the list of recipients for which the delivery was successful, but is there a way to get the opposite? The list of emails that were bounced?
Question
Email campaigns - bounce list
Ow I would love this as well, as well as the reason why an email might be bounced (soft bounce vs hard bounce). As we can the properly act upon it, especially hard bounce emails.
I have not figures out a way to get such a list because as you mention you can see who an email is delivered to but not the ones who did not receive it. And through a segment you can also not create such a list.
Yep same, I would like to see if we need to correct an email address on a user profile etc…
I there is a manual way, you'd basically need to compare your full recipient list to the successful delivery list and what's not in there would be the bounced ones...
I have not found an option in the emails to export the people for instance did receive to email.
Otherwise you would have the option to export both list and with excel do a vertical search on both lists to see who appears in which list and who does not. But as there is no export function for the ‘delivered’ people I would not know how to do this…
No, indeed, there is no export function… :-) it's all copy/paste
+8Hi
This is not possible to my knowledge either within the campaigns.
But I am getting this double checked internally and will come back with a final answer.
+8Hi
Apologies it took me some time to get back to you.
I can confirm that currently there is no capability to download the bounced list of emails.
Definitely a good idea to submit though!
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