Hi! We’re sharing webinar recordings to people who registered by sending a community link per email. However, when you click the link the videos are not showing on the community page until you accept cookies and refresh. Which means we’re sending people to Vimeo instead of staying on in community.
Please advice on how to fix this so we can keep customers engaged on the page.
Thanks,
Stine
Hi
I’ve edited some configuration settings for your community so that these videos are now embedded within the topic before users select their cookie preferences. Let me know if this works now as expected. Thanks!
Hi Oli! It works! Thank you 😃 Will these settings work for new videos or do I need to do something going forward?
THanks!
S
Hi
Yes it will work for all going forward, nothing needs to be done!
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.