Enabling AI in your community

Tagging in some community friends for insight here! 
​@atwhite ​@mitchell.gordon ​@jvdc 😊

I would recommend working directly with Gainsight to proactively provide as much information as possible to your compliance team about where the data lives and how it’s used. 

I found this article; it seems to be originally for CS and it was last updated a couple of years ago, so I’m not sure whether it’s fully up to date or applicable to CC, but it may be a good start: https://support.gainsight.com/gainsight_nxt/Administration_and_Permissions/Gainsight_Data_Privacy_and_Security/Data_Privacy_FAQs_for_Generative_AI_Supported_Features

This is just my opinion and not related to my organization.
If your community is public, its already searched consistently with AI and being scraped every day by LLMs. Turning this on or off wont make a difference because its already being scrapped so pick the UI UX you like the best for your users. The output for AI search is a lot better imho.

My recommendation is to create search scenarios in stage and enable it in stage. Show the current search vs the new search in stage. This will show the UI UX differences allowing your leaders to pick the experience best for your users.

Hi ​@atwhite, appreciate your input! I am working with my CSM on front loading this info, and I didnt have your recommended article, thanks! But also, I had to come to the community for input too, what kind of community manager would I be if I didnt ask THE community?! 

Thanks ​@mitchell.gordon, our community is private… but by private, I mean searchable on the web, but gated. So semi-private and not sure how the scaping works there, but really good point. I agree with your recc on current search vs. new search. Admittedly, I have not kept my staging env up to date since go-live, so I may just try to enable the AI Search sometime during our off hours to capture the two views. I already did this to test the experience, and instantly knew we needed it. But I have processes to follow. 🙃

Thank you both!!