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mafe.pelaez
mafe.pelaez
Contributor ⭐️⭐️
January 11, 2018
Solved

Error Message - CSRF

  • January 11, 2018
  • 15 replies
  • 484 views
Hi all!

I was trying to publish a post in our FR Deezer Community and when I click to create post I received this message "Error Message - CSRF"
Do you know what is this about?

Thank you!

    Best answer by Shane1
    Hey Mafe!

    This is an error message which pops up occasionally unfortunately 😳 we have investigated it but it seems to be a very complex technical issue which is popping up at random for different actions. If you refresh the page it will disappear and you will be able to publish the topic.

    We are parking this for now as we've spent quite some time on it and been able to significantly reduce its occurrence, but not completely.

    15 replies

    Show previous replies
    OVOdarran
    OVOdarran
    Helper ⭐️
    September 9, 2019
    Yes we went through a stage of getting that message too, each time reported to Insided. Seems to have been resolved now, we haven't had this issue for a while. Although I have probably jinxed it now......
    Community Manager // OVO Energy / Boost Power
      a.slyusar
      a.slyusar
      Contributor ⭐️⭐️⭐️⭐️
      September 11, 2019
      Another one CRF error
      @tom.shaddock say please when this problem have been resolved?

      tom.shaddock
      tom.shaddock
      Gainsight Employee ⭐️⭐️
      September 18, 2019
      hi @a.slyusar forgive me as i've been off work for the past few days - please see the response the support ticket you've submitted 😃
        OVOdarran
        OVOdarran
        Helper ⭐️
        September 19, 2019



        Getting this error when trying to reply on our Boost forum........
        Community Manager // OVO Energy / Boost Power
        tom.shaddock
        tom.shaddock
        Gainsight Employee ⭐️⭐️
        September 19, 2019
        Hi @OVOdarran - if you use an incognito what happens then? Are you getting this every time you submit on the front end of the boost forum? In my experience its usually caused when large amounts of tabs are opened, lots of CSRF Tokens are generated and then the platform gets confused over which one to use.
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