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Error when moderating topic from overview in control

  • March 31, 2026
  • 1 reply
  • 13 views

AndrewK

Hi,

We created a role for employees that would only give the “Forum moderation” permission so they can access the content tab in control. When clicking a topic in the overview list they see the error message “Something went wrong, please try again” if the employee has this role. Even though the error pops up everything seems to be working and loads as expected and the user can take any action they want to on the conversation.

 

Is this just a bug or is there something else going on here?

 

Thanks!

Best answer by samanthahamlet

Hey ​@AndrewK 👋

Support might be best for this one!

If you haven’t done so already, can you raise a ticket so the team can check this internally? 

 

1 reply

samanthahamlet
Gainsight Employee ⭐️
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  • Gainsight Community Manager
  • Answer
  • April 7, 2026

Hey ​@AndrewK 👋

Support might be best for this one!

If you haven’t done so already, can you raise a ticket so the team can check this internally?