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Question

event.Published not a valid webhook

  • August 30, 2025
  • 4 replies
  • 48 views

 Can anyone subscribe to the event.Published webhook?
Gives me:

Error: 400 - {"message":"Bad Request","description":"Invalid event"}

While adding other webhooks works fine. 

4 replies

Kenneth R
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  • Expert ⭐️⭐️
  • September 2, 2025

Hi ​@cbreshears - Yep you’re right, we can confirm that there’s something going wrong with this webhook.  We’ve reported it to our engineering team - thanks for flagging!


Kenneth R
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  • Expert ⭐️⭐️
  • September 15, 2025

Hi ​@cbreshears - The issue with this webhook should now be fixed.  Thanks again for flagging! 


  • Author
  • Contributor ⭐️⭐️
  • December 29, 2025

While you can now subscribe to the webhook, it never fires. 
When a new event is created the webhook call is not made. 


revathimenon
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  • Gainsight Community Manager
  • December 30, 2025

Hi ​@cbreshears 

If the issue is persisting in any way, I’d suggest raising it with support directly for quicker assistance.