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Contributor ⭐️⭐️
Aug 30, 2025 5:40 PM UTC
Question

event.Published not a valid webhook

 Can anyone subscribe to the event.Published webhook?
Gives me:

Error: 400 - {"message":"Bad Request","description":"Invalid event"}

While adding other webhooks works fine. 

4 replies

Kenneth R
Expert ⭐️⭐️
Sep 2, 2025 1:02 PM UTC

Hi ​@cbreshears - Yep you’re right, we can confirm that there’s something going wrong with this webhook.  We’ve reported it to our engineering team - thanks for flagging!

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Kenneth R
Expert ⭐️⭐️
Sep 15, 2025 7:29 AM UTC

Hi ​@cbreshears - The issue with this webhook should now be fixed.  Thanks again for flagging! 

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Contributor ⭐️⭐️
Dec 29, 2025 6:34 PM UTC

While you can now subscribe to the webhook, it never fires. 
When a new event is created the webhook call is not made. 

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revathimenon
Gainsight Community Lead
Dec 30, 2025 8:06 AM UTC

Hi ​@cbreshears 

If the issue is persisting in any way, I’d suggest raising it with support directly for quicker assistance.

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