What tool is everyone using for the exit survey?
Or are you even still focusing on exit surveys/deflection surveys?
Question
Exit Survey/Deflection Savings
+2We are using Medallia.
We have had deflection surveys for several years, then we focused only on CSAT, and now we are back to measuring both contact deflection and CSAT. Measuring deflection is the part that supports communities. The problem is that people don’t respond very often.
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