Hi everyone, hope to get some help here since I’m not the most tech savvy Community Manager.
My team is looking to export conversations from our Gainsight CC support community in live time. The reason is that our team wants to pull conversations so we can analyze trendy topics and questions from our community quickly and create content faster to serve our users.
I’m not entirely sure what tool we’d use to house that information (discussions) but was wondering if this is something that could be done through API? I know there’s a zapier trigger and action that allows you to see conversations in Slack but was hoping we could maybe use some spreadsheet instead like Excel.
Any help would be appreciated!
