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jvdc
Expert ⭐️
August 31, 2026
Question

Footer added via Inline custom code is not applied on the private login page

  • August 31, 2026
  • 2 replies
  • 18 views

Hey we’ve added a custom footer via the Inline Custom Code option, which nicely displays things like our logo under the default footer.

However, this custom footer disappears on the login page (our community is private).

is this intended? If so, what is the reason behind it?

I know I could inject it via 3rd party script but I find it a bit to be cumbersome knowing there is a custom footer feature/interface for this...

2 replies

revathimenon
Gainsight Community Lead
August 31, 2026

Hi ​@jvdc 

I can confirm this is expected behaviour for a private community. The only way to customise the login page would be through a third party script, which it sounds like you're already exploring.

I can also see support is in touch with you via a ticket - feel free to reach out here if you need anything else! 

Where focus goes, energy flows.
jvdc
jvdcAuthor
Expert ⭐️
August 31, 2026

Hi, thanks for confirming this. Is there a reason it gets sanitized? What's the thinking behind?