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Formatting in Private Messages not working

  • March 13, 2026
  • 1 reply
  • 48 views

  • Contributor ⭐️⭐️⭐️⭐️

Hi! 

We’ve noticed that since last week the formatting in private messages stopped working. Any links, bold text or spaces between paragraphs disappear after sending the message. Has anyone been experiencing the same?

Best answer by revathimenon

Hi ​@juliaw 

I just confirmed with my team internally and there is a known issue for this. Our team is working on a fix for the same.

1 reply

revathimenon
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  • Gainsight Community Manager
  • Answer
  • March 14, 2026

Hi ​@juliaw 

I just confirmed with my team internally and there is a known issue for this. Our team is working on a fix for the same.