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Gainsight community platform and plans to improve accessibility

  • April 26, 2024
  • 9 replies
  • 180 views

revote
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 793 replies

Web accessibility is one of the key factors for us, for the upcoming months and years. Gainsight community platform is in pretty good shape and it is good of course, but I would like to know is there any plans you can share with us? What improvements you are going to build here? 😊

We are going to perform auditing but we havent done it yet so I cant share any wishlist or so 😀

9 replies

Sebastian
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  • Helper ⭐️⭐️⭐️
  • 651 replies
  • April 26, 2024

@revote As a matter of fact, we’re currently working on making our platform more accessible and compliant with the WCAG standards. We expect to see this come to fruition over the coming months, and will dedicate a product update to it once we’re ready!


revote
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  • Author
  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 793 replies
  • April 26, 2024

Thanks, really nice to hear @Sebastian. I am looking forward!


Suvi Lehtovaara
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  • Helper ⭐️⭐️
  • 290 replies
  • September 12, 2024

Any news on accessibility 😊? @Sebastian @Kenneth R 


revote
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  • Author
  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 793 replies
  • September 12, 2024
Suvi Lehtovaara wrote:

Any news on accessibility 😊? @Sebastian @Kenneth R 

Yeah, I am eager to hear as well. Our audit is now ready, there are roughly 20-25 PP slides about the things to fix 😀


roopeg
  • Contributor ⭐️⭐️
  • 3 replies
  • November 22, 2024

So there seems to be Open Beta about accessibility available in Control. Anyone know what this is about, what does it do?

 


revote
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  • Author
  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 793 replies
  • November 22, 2024
roopeg wrote:

So there seems to be Open Beta about accessibility available in Control. Anyone know what this is about, what does it do?

 

Oh, I didnt spot this yet. Thanks for the tip!


Kenneth R
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  • Gainsight Community Manager
  • 448 replies
  • November 25, 2024

Hi everyone, we also just published a new article with some details on the accessibility features that are coming in the next few months (more to come on this!):

 


BradleyOVO
  • Contributor ⭐️⭐️⭐️
  • 11 replies
  • January 16, 2025
roopeg wrote:

So there seems to be Open Beta about accessibility available in Control. Anyone know what this is about, what does it do?

 

Hi all,

 

I’d like to also ask what accessibility functions are available by turning this on via control?

 

Thanks,


olimarrio
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  • Gainsight Employee ⭐️
  • 408 replies
  • January 17, 2025

Hi ​@BradleyOVO 👋,

Not a lot as of now, some very minor changes updating h3 and h4 headers to h2. We’ll be using these toggles to ensure Community Managers can make sure there are no side effects with existing custom styling rules as we implement the accessibility improvements that ​@Kenneth R linked above.


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