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olimarrio
Gainsight Employee ⭐️
Gainsight Employee ⭐️
May 25, 2021 12:36 PM UTC

Grammarly Browser Extension Issues - Now Automatically Disabled - 3rd June

Hello everyone,

 

It has come to our attention that the Grammarly Extension has been causing an issue with some of our text editors across the platform. This occurs when text is typed into the editor and Grammarly is triggered to check spelling and grammar - causing the text to disappear and the rest of the text box functionality to break.

 

We have been in contact with Grammarly and they are aware of the issue. Their developers are currently analysing the cause of this issue and are working on a fix - however, no time-frame has been provided for a solution.

 

In the meantime, we suggest turning off the Grammarly extension whilst using your community platform. To do that, please click the G icon on your browser's toolbar and toggle Check for writing suggestions and Show definitions and synonyms via double clicks off.

 

We will keep in close contact with Grammarly and keep you updated once more information becomes available.

 

Thanks,

 

Oliver

 

 

17 replies

freydrew
Contributor ⭐️⭐️⭐️⭐️
May 25, 2021 2:46 PM UTC

Thanks for letting us know. I can confirm that I’ve been dealing with this issue off and on as well. 

I also had an issue with adding featured images to articles while using Grammarly. As soon as I turned off the extension, this functionality went back to normal. 

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Drew -- Senior Communications Manager
adam.ballhaussen
Helper ⭐️
May 26, 2021 9:44 PM UTC

Any update on ETA? We’ve notified our community members to disable Grammarly for now but would like to communicate to them as soon as there’s an update

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Adam B.
olimarrio
Gainsight Employee ⭐️
olimarrioAuthor
Gainsight Employee ⭐️
May 27, 2021 9:47 AM UTC

Thanks Adam, we have not received an ETA yet from Grammarly.

 

We have a contingency plan to add an attribute to the text editor so Grammarly will not initialise in it and we will of course keep you updated on when this has been added. This will mean that users won’t need to worry about turning Grammarly off. Hopefully Grammarly resolve the issue before we have to implement this.

 

Frustratingly, community members will need to disable Grammarly themselves for now (and watch out for their spelling and punctuation!).

 

Thanks for your patience with this and I’ll let you know as soon as there is any progress.

 

 

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adam.ballhaussen
Helper ⭐️
May 27, 2021 11:10 AM UTC

Understood. Thank you for the update, Oliver! Until then it’ll be like the Wild West in my posts 🤠

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Adam B.
adam.ballhaussen
Helper ⭐️
Jun 1, 2021 4:26 PM UTC

@olimarrio 👋  just checking in… Still working on a fix, I presume?

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Adam B.
olimarrio
Gainsight Employee ⭐️
olimarrioAuthor
Gainsight Employee ⭐️
Jun 2, 2021 7:48 AM UTC

Hi Adam :hand_splayed: we have the fix I mentioned above in progress so I expect to be able to update you on that imminently. This will disable Grammarly automatically for users. We will then remove this attribute once Grammarly are able to fix on their end. I’ll keep you posted as soon as our fix is implemented! 

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adam.ballhaussen
Helper ⭐️
Jun 2, 2021 4:07 PM UTC

Thank you!

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Adam B.
olimarrio
Gainsight Employee ⭐️
olimarrioAuthor
Gainsight Employee ⭐️
Jun 3, 2021 11:16 AM UTC

Good news - we have deployed this mitigating fix!

 

The Grammarly extension is now automatically disabled for users whilst they are using the platform. This means they won’t have to manually turn this on and off when switching between the platform and elsewhere on their web browser.

 

We will of course stay in contact with Grammarly and keep you all updated on when the issue can be resolved on their end. 

 

We will then remove the attribute on our side so that community members can use Grammarly if they wish.

 

For now, watch out for those punctuation marks and keep an eye out for the grammar police :cop:

 

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adam.ballhaussen
Helper ⭐️
Jun 3, 2021 12:11 PM UTC

Thank you @olimarrio!

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Adam B.
AnnaF_RW
Contributor ⭐️⭐️
Jun 4, 2021 3:07 PM UTC

Thank you it was driving me crazy when trying to edit posts.

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