While I understand the Community has email campaign functionality, I’d like it to be automated so I am looking at the possibility of using Salesforce (we already have the integration setup) to accomplish the following…
+9I haven’t done it with Salesforce, but here are some paths to look into for your use case
I’ve done this as an automated email with their 1st post.
Use case: positive reinforcement and managing expectations on what they should expect in terms of Q&A, sharing some FAQs, etc.
If you’re using the CC integration with Salesforce, it should be writing their activities to their community member objects in salesforce.
With that, it’s about building the salesforce reports and automations that identify that their number of posts = 1 and then doing whatever salesforce needs to add them to your campaign.
Thanks
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