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jwren
Contributor ⭐️⭐️⭐️⭐️
Apr 14, 2025 5:35 PM UTC
Solved

Hidden phrase in embeddable widget?

Hi there,

We’ve added some custom links to our embeddable widget, but the “Ask the community” link seems to be an out-of-the-box option. Is there a hidden phrase that allows you to edit that specific language? 

The closest thing I’ve found is Module: forum // key: Ask your question (but that didn’t seem to work).

 

Any ideas?

 

Kenneth R
Kenneth RAnswer
Expert ⭐️⭐️
Apr 15, 2025 10:15 AM UTC

Hi ​@jwren - I’m afraid that the phrases in the embeddable widget are not customizable.  They are editable by us in the DB but any change is reflected for all customers (so we typically only change something if there is an error or opportunity to improve phrasing in, for example, a particular language).

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3 replies

Kenneth R
Kenneth RAnswer
Expert ⭐️⭐️
Apr 15, 2025 10:15 AM UTC

Hi ​@jwren - I’m afraid that the phrases in the embeddable widget are not customizable.  They are editable by us in the DB but any change is reflected for all customers (so we typically only change something if there is an error or opportunity to improve phrasing in, for example, a particular language).

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    jwrenAuthor
    Contributor ⭐️⭐️⭐️⭐️
    Apr 15, 2025 5:44 PM UTC

    Thanks ​@Kenneth R 

    Is it possible to remove that specific phrase? Or is that also something that’d need to be done for all customers?

    My thinking is that we could remove it and add our own custom one 🤔

     

    I’m assuming the answer is no, but I thought I’d ask anyways :)

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    Kenneth R
    Kenneth R
    Expert ⭐️⭐️
    Apr 16, 2025 8:19 AM UTC

    We indeed can’t remove that phrase just for your instance, I’m afraid.  I think that maybe it could be achieved with some custom coding on the page where the widget is rendered, but I’m not certain and it would be pretty hacky.

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