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How are the total views for a post calculated?

  • March 4, 2026
  • 5 replies
  • 83 views

jvdc

It is clearly not solely based on the amount of time a page was loaded/refreshed.

Is it unique views per user? Per session?

 

Best answer by olimarrio

Hi everyone 👋,

So I can confirm that views are calculated the same for registered and guest users. They are also incremented for repeated views so the same user viewing the same topic 5 times will count as 5 views. The reason you do not see this update instantaneously is, as ​@rschlette assumed, due to the cache refreshing, which for logged in users can take about 10 minutes for the view count.

5 replies

atwhite
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  • Helper ⭐️⭐️⭐️
  • March 4, 2026

Following...interested in this as well!


rschlette
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  • Expert ⭐️
  • March 4, 2026

Based on the way the browser is behaving with and without cache, it appears to be a count of unique users with view events for the page (not including query parameters). I don't see the views getting incremented for anonymous users or repeated views, even with params added or changed.


jvdc
  • Author
  • Expert ⭐️
  • March 30, 2026

I see ​@rschlette 's answer was validated, is this the correct answer? Maybe someone from GS can pitch in? ​@olimarrio ?


rschlette
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  • Expert ⭐️
  • March 30, 2026

My comment was an observation from the browser, not an authoritative answer. Slow or sloppy cache invalidation could make my input completely wrong. GS should chime in for sure


olimarrio
Gainsight Employee ⭐️
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  • Gainsight Employee ⭐️
  • Answer
  • April 10, 2026

Hi everyone 👋,

So I can confirm that views are calculated the same for registered and guest users. They are also incremented for repeated views so the same user viewing the same topic 5 times will count as 5 views. The reason you do not see this update instantaneously is, as ​@rschlette assumed, due to the cache refreshing, which for logged in users can take about 10 minutes for the view count.