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How are you dealing with AEO/GEO issues?

  • January 19, 2026
  • 1 reply
  • 32 views

  • Contributor ⭐️⭐️

Hey everyone, would love to start a conversation about what we’re all doing to combat AI engines providing wrong or misleading information? 

To give you a couple of examples…

  1. We recently changed some of the language about our product and after fairly large project of crawling through every article (and a monstrous spreadsheet to keep track!) we’re now finding older AI models pulling info from 2024 using the old language. 
  2. When we test questions in different AI models we’re finding that they sometimes pull information from ideas in our wishlist and offer those ideas as solutions 💀 

These are just cases that we’ve tested, I dread to think what sort of information has been fed to our users in ChatGPT, Gemini etc that isn't quite right.

So I was wondering if anyone else has had similar experiences and if you’re doing anything about it that’s working?

After a bit of research we found some resources on using llms.txt to create sitemaps with our most valuable resources, but we haven't tried this and don't know if this will actually help yet. 

1 reply

samanthahamlet
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  • Gainsight Community Manager
  • January 23, 2026

Hey ​@jpaul 

Great question, I’m looking forward to seeing others’ replies and suggestions!

In the meantime, you might also find this thread useful too 😊