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emiller
Helper ⭐️
October 2, 2024
Question

How can I configure Read-Only access to the community for employees?

  • October 2, 2024
  • 11 replies
  • 207 views

How can I grant “Read Only” community access to employees?  The use case is that we want to encourage employees to monitor what our customers are saying in the community but prevent them from posting until they have approval and training. Another use case is Sales people showing the community during product demos.  We do want them to showcase the community but don’t want them to post or reply while logged in as a “demo user,” and we want to be able to filter these users out of our monthly reports.  I tried searching for articles and other discussions on this but didn’t find anything.

11 replies

Alistair FIeld
Expert ⭐️
October 8, 2024

@Alistair FIeld @DannyPancratz I don’t think I can use the unregistered/not logged in role.  Our community is private and everyone needs to authenticate via SSO and thus be a registered and logged in to see anything. 

I will look into pushing notifications into Slack - that looks interesting, though it would address different workflows/use cases than the one I originally posted about here.

 

 

 

 

@emiller 

When a user first logs in / registers, sure, they will receive the Registered User role.

But that does not mean they keep it forever.

You can change it and the role will not be “reset” to Registered User on the next log in.

 

The needs of the many, outweigh the needs of the few. 🖖