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How do you count Product update subscribers

  • June 4, 2023
  • 2 replies
  • 47 views

I'm lost on how to calculate the number of subscribers for product updates section (the ones who hit “subscribe” button). It would also be great if I could categorize them based on their user role.

 

I know it’s possible because I see those numbers in reports created by another community manager, but I really can’t find the way to do it :)

Best answer by olimarrio

Hey @Elena Turovskaya ?,

There currently isn’t a way to do this out of the box, although it is on our roadmap to add these analytics on a self serve basis. For now, you’ll need to request this data from our support team on a monthly cadence.

There is also this open idea that can be voted on:

 

2 replies

olimarrio
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  • Gainsight Employee ⭐️
  • Answer
  • June 5, 2023

Hey @Elena Turovskaya ?,

There currently isn’t a way to do this out of the box, although it is on our roadmap to add these analytics on a self serve basis. For now, you’ll need to request this data from our support team on a monthly cadence.

There is also this open idea that can be voted on:

 


Voted! I believe analytics is quite valuable

thank you @olimarrio 🙏