Question

How do you manage your moderation queue?

mcooksey
Rank

Curious to know how other admins manage their moderation queue in the admin portion of the site.

When you read an item -- or manually mark it as “read” -- it seems to disappear from the queue (at least until a new comment comes in). 

I’d like to maintain a zero moderation queue list, and I am curious if others do this, and what the most efficient way is to work in the moderation overview section.

https://community.qualtrics.com/

2 replies

Johnk
Rank
Userlevel 1

@mcooksey  I like to have a clean que as well, here’s my typical flow:

  1. Check pending/reported sections first.
  2. Check my “unread by last activity” view that I have saved, make any edits to titles/body/tags needed for those posts, and then mark them with the label “In progress JK” (my initials) if they require a response or something else after allowing time for other Community members to respond (we try to give them 24 hours).
  3. I then check all “in progress JK” posts from the day before, search for duplicate ideas/threads in the Community, and then respond if other members have not responded.
  4. Once handled I mark the posts with the label “Done JK.”
  5. I also have labels for escalation, posts with support tickets open, and a “helpful” label for all “best practices” posts.
  6. Then I just refresh the view “unread sorted by last activity” throughout the day.
mcooksey
Rank

@mcooksey  I like to have a clean que as well, here’s my typical flow:

  1. Check pending/reported sections first.
  2. Check my “unread by last activity” view that I have saved, make any edits to titles/body/tags needed for those posts, and then mark them with the label “In progress JK” (my initials) if they require a response or something else after allowing time for other Community members to respond (we try to give them 24 hours).
  3. I then check all “in progress JK” posts from the day before, search for duplicate ideas/threads in the Community, and then respond if other members have not responded.
  4. Once handled I mark the posts with the label “Done JK.”
  5. I also have labels for escalation, posts with support tickets open, and a “helpful” label for all “best practices” posts.
  6. Then I just refresh the view “unread sorted by last activity” throughout the day.

This is super helpful! Thank you!

https://community.qualtrics.com/

Reply


Terms & ConditionsCookie settings