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Julian
Gainsight Employee ⭐️⭐️⭐️
November 6, 2018

How does the related topics widget work?

  • November 6, 2018
  • 19 replies
  • 471 views
The related topics widget performs an automatic search on content on your community.

These things are being taken into account for the search:
  • It takes the title of the topic, and compares it (by query similarity and matching words) to the title and the first post of all existing topics.
  • The best matches are the topics which have the most words in common.
  • The higher the order is of a certain related topic the more relevant it is to the Topic (order of relevance is from top to bottom).

19 replies

Suvi Lehtovaara
Helper ⭐️⭐️
December 16, 2020

@Suvi Lehtovaara Yes, the “Related topics” widget shows all topics that are “findable” via Search. So the only content that won’t be shown there is content that is in an Archive category (meaning, the toggle “Hide category and topics from platform search” is activated).

Well that’s a bummer. As we do not want to archive all that content (due to SEO reasons) at this point… Thanks for your quick answer @bjoern_schulze !

https://yhteiso.elisa.fi/
bjoern_schulze
Helper ⭐️⭐️⭐️
December 16, 2020

You could archive it but still leave it findable on Google. The options for “Hide from platform search” and “deindex, nofollow” are separate. So you could create an archive category that is hidden from the platform search but not hidden from google. But maybe hiding it from the platform search is also not a good option for your usecase.

Julian
JulianAuthor
Gainsight Employee ⭐️⭐️⭐️
December 16, 2020

You could also think of a two-level archiving of old content: A set of archive categories which are still indexed via Google and/or in community search for content you still regard somewhat relevant, and for the really old content a single category which is hidden for everything (only users going to that category can still search within this archive then).

Besides a feature request to optionally toggle individual / batch process a set of topics to be hidden from search or this specific widget, I would not know what could solve this exact use case, unfortunately.

I follow my nose, it always knows
Suvi Lehtovaara
Helper ⭐️⭐️
December 17, 2020

You could archive it but still leave it findable on Google. The options for “Hide from platform search” and “deindex, nofollow” are separate. So you could create an archive category that is hidden from the platform search but not hidden from google. But maybe hiding it from the platform search is also not a good option for your usecase.

Thanks to you @bjoern_schulze and your comment from yesterday, that’s exactly what I’m considering! 

And @Julian, what an amazing idea! We’re weighing out options and their SEO effects, so this could probably be the best option for us...

https://yhteiso.elisa.fi/
victorlacombe
Contributor ⭐️⭐️⭐️⭐️
June 24, 2021

Hi @Julian does the related topic widget show topics from the same plateforme (ie : KB or Community) or does it mix different plateforme content (KB and Community)?

 

Thanks

Julian
JulianAuthor
Gainsight Employee ⭐️⭐️⭐️
June 24, 2021

Hi,

the related topics widget shows content from both KB and community, it does not make a distinction here. Do you have a need for such a distinction? If so, let us know more so we can understand better what you’d like to achieve with a setting or filter for this.

I follow my nose, it always knows
victorlacombe
Contributor ⭐️⭐️⭐️⭐️
June 24, 2021

Hi Julian,

Thanks for the answer. Having both KB and community mixed here creates sort of a confusion for the end user. When reading a topic in the knowledge base, you kind of expect to have associated topics that have the right answer / are validated as “You can trust this content”

When browsing on the KB part of our community, should not have to wonder if the associated topic is a Knowledge base article (they can trust) or an open topic (that might not bring them the answer).
 

beatriz.winn
Contributor ⭐️⭐️⭐️
July 22, 2025

hello all, is the “curated content” widget no longer available? 
 

Bea W
Kenneth R
Expert ⭐️⭐️
July 23, 2025

Hi ​@beatriz.winn - The Curated Content widget is still available.  You should still be able to find it and set it up in the category configuration page.