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aluciani
Helper ⭐️
October 29, 2018
Solved

How to determine how many people are subscribe?

  • October 29, 2018
  • 9 replies
  • 355 views
Is there a way to determine how many people subscribe to a particular forum.

I have several folks that have seen the subscribe button and wondering how many people have taken advantage of it for a particular forum. Thanks
Best answer by Julian
Hey aluciani,

at the moment this is not possible for you to check, as we do not show this data in an export or in a Dashboard.

I am currently investigating how we can give you access to this type of information. We do record it when a user clicks on "subscribe" on a topic or a subforum, it is just a matter of "unlocking" it for you by adding this data to a dashboard.

We would like to enable you to see every action which we are recording on your community - however as these records are not all in the same location, we need to do some work before you can benefit from these insights.

Cheers,

Julian

9 replies

Julian
JulianAnswer
Gainsight Employee ⭐️⭐️⭐️
November 1, 2018
Hey aluciani,

at the moment this is not possible for you to check, as we do not show this data in an export or in a Dashboard.

I am currently investigating how we can give you access to this type of information. We do record it when a user clicks on "subscribe" on a topic or a subforum, it is just a matter of "unlocking" it for you by adding this data to a dashboard.

We would like to enable you to see every action which we are recording on your community - however as these records are not all in the same location, we need to do some work before you can benefit from these insights.

Cheers,

Julian
I follow my nose, it always knows
aluciani
alucianiAuthor
Helper ⭐️
November 1, 2018
Thanks @Julian

I was also thinking about submitting to the ideation board - maybe others might be interested as well. Thanks
Julian
Gainsight Employee ⭐️⭐️⭐️
November 1, 2018
yes, feel free to do that, if you like! Maybe interesting to hear if others are interested in this as well (though I would assume that is the case).

But this is on my personal agenda anyways, so rest assured it is well on my radar. 😃 🔭
I follow my nose, it always knows
Jurgen
Helper ⭐️
November 1, 2018
@aluciani
There's probably a way to tag these clicks in your own web analytics solution, if you have one 🙂
Moller Toma
Helper ⭐️
August 15, 2019
Hey aluciani,

at the moment this is not possible for you to check, as we do not show this data in an export or in a Dashboard.

I am currently investigating how we can give you access to this type of information. We do record it when a user clicks on "subscribe" on a topic or a subforum, it is just a matter of "unlocking" it for you by adding this data to a dashboard.

We would like to enable you to see every action which we are recording on your community - however as these records are not all in the same location, we need to do some work before you can benefit from these insights.

Cheers,

Julian


Hi @Julian, what's the status?
Julian
Gainsight Employee ⭐️⭐️⭐️
August 16, 2019
Hey!

Good question, this is still something which is not available yet - however we are making some good progress in this direction:

We have just started to forward the first batch of tracked events to Google Analytics - these are all about actions on the homepage (e.g. clicks on Quick links, widgets etc.). This means now you can see how certain items on your homepage are performing. We will share some news around this in the next days.

The next step then is to add more events, including topic / category subscriptions. This way you should be able to measure how many people are following certain areas in the community.

Further down the road we also want to give you this info in a dashboard, so that you can check it more easily.

To have this info in the dashboard is still a vision, so we cannot say exactly when this will be realized - but we understand that this info would be really valuable for you (and for me as well). So we will work on getting this realized.

Would having this info in Google Analytics work for you for now, or do you not use it yourself?
I follow my nose, it always knows
Moller Toma
Helper ⭐️
August 20, 2019
Hi @Julian,

Thanks for the update. I'm interested in this info in Google Analytics. I'm looking forward to receiving it from you.
Kgastaldo
Helper ⭐️⭐️⭐️
June 25, 2020

Just adding to this - We’d love to have the ability to see number of subscribers as well.

 

anirbandutta
Expert ⭐️
August 7, 2023

Please vote up

 

It's an opportunity for engagement