Hey everyone! I’m looking for a way to export a user’s total logged in minutes for a given time frame. This is something we had and were reporting on when we were on Khoros to weed out infrequent users, and I can’t figure out how to do this in Gainsight CC. Have tried Analytics → Export → Login/User “Export types”.
Hi
I would suggest that the best thing to do might be to look for an alternative way to think about how you define ‘infrequent users’. If you have a way to get access to our data lake you might be able to get more creative in tracking things like visits, pages viewed, and other activities at a member level with a customised report.
If that’s not an option I’d personally look for a simpler approach using native data points like logins (and time since last login) and activities like posts. You could, for example, experiment with filters in the User Overview and save them as Segments.
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